- Provide insights and expertise to inspire innovative discussions and enhance content and ideas from Harvard Business Review and the broader field of management and leadership.

- Positioned CircinoNow with a vision to disrupt the fragmented career tools market by offering an integrated platform that combines career profile management, localized language support, and AI-driven personalization, transforming the job search experience for users globally.
- Oversee the strategy and development of CircinoNow’s AI-powered tools, solving key pain points in job seekers' journeys by simplifying and streamlining the job application process—from profile creation to resume customization and interview preparation—making it faster, more efficient, and personalized.

- Service Offerings (https://www.circinonow.com/consulting/cnc-services):
- Infrastructure Cost Optimization,
- Infrastructure & Operations Transformation,
- SLA Delivery, Disaster Recovery,
- Post M&A IT Integration & Consolidation, and
- I&O Project Management.
- Advised the leadership of a Malaysian State government agency on SLA design, business continuity and disaster recovery strategy and implementation, ensuring uninterrupted service delivery through meticulous planning and execution.
- Established CircinoNow, an innovative career networking community that connects professionals and accelerates growth via customizable online presence and AI-powered career tools, multi-profile builders, testimonials, and blogs.
● Architected scalable platform framework, designed and implemented operations and services tailored to enhance career growth for professionals.

- Spearheaded global IT Infrastructure & Operations of 7 functional teams and strategic initiatives. Supported multi-factor growth to a $2.57B IPO, attained >75% gross margin, and maintained 100% SLA compliance for global customers.
- Led 9 M&A integrations, trained and partnered with Finance Business partner on cost-optimization strategy which resulted in completion of 9 M&A integrations on time, under budget, and zero service interruptions, and putting cost below the line.
- Reduced $8M annual OPEX by renegotiating multi-year hosting expansion contracts, consolidating 12 data centers, minimizing infrastructure capacity wastage, fostering team synergy, and insourcing operations across 9 M&A entities.
- Transformed infrastructure with latest virtualization technology which enabled rapid scalability of infrastructure by 400% to facilitate multi-factor growth, over 6-year span, while optimized incremental budget to below 200%.
- Rearchitected virtualized DB infrastructure and realized $127M ROI on a $6.1M contract over three years, delivering over 4.5x the initial projected ROI. Also eliminated database COGS by certifying licenses sufficient for 900% growth.
- Ensured compliance with SOC 2, ISO27001, and GDPR. Partnered with CISO & Infosec, collaborated across multiple M&As, standardized security policy, data protection and privacy, best practices, SOP, IT governance, and ITIL framework.
- Restructured 9 M&A teams into a single global organization, coached, and developed 6 high-performing directors and managers across the US, Europe, and Asia, maintaining 95% global staff retention over 6 years.
- Optimized IT resilience and designed disaster recovery architecture that achieved 15-minute RTO/RPO, exceeded SLA commit, by identifying vulnerabilities, implementing 99.99% HA, and streamlining deployment and data synchronization processes.

- Led 4 functional teams in the US, Europe, and Asia, supporting growth from startup stage to NASDAQ IPO.
- Delivered 78% gross margin, 100% SLA commits, reduced COGS and improved gross margin via virtualization and architect change that minimized license cost.
- Accelerated SaaS revenue recognition from 6 months to 2 weeks through process enhancement, automation, revamp of post-sale revenue recognition process with external auditors, Finance, Legal, Sales, Professional Service and Global Support.
- Enabled business expansion into China, built datacenter in 6 months with remote resources, and achieved 52% SaaS gross margin on the new datacenter investment in its first year by revamping IT architecture and optimizing infrastructure cost.

- Eliminated SLA risk and service credit payouts by leading cross-departmental initiatives that reduced 300% false positive production alerts and resulted in SLA compliance on 15-minute incident response time on SEV 1 / P1 incidents.
- Streamlined $2.6M annual CAPEX & OPEX by implementing server virtualization, reducing infrastructure costs by 47% and operational costs by 57% per customer solution.

- Directed software development, technical support, and Information Technology for Asia, Europe, America, and South Africa.
- Launched long delayed TDS Online booking portal in 6 months after taking over project management. Revised project plan, identified root-cause, resolved dependencies issues, and restructured development team.
- Revitalized a €12M (Euro) revenue strategic partnership with Amsterdam Tourist Board and Den Haag, Netherlands.

- Directed product development, established roadmap, and delivered products to strategic business partners worldwide and Amsterdam Tourist Board.
- Eliminated customer churn. Reduced support turnaround time for all products from 4 weeks to 1 week. Collaborated with global Regional Sales Directors and Helpdesk in Thailand, and improved customer satisfaction.
- Increased productivity by 300%+ and shortened 4x support lead time by restructuring scattered IT development resources into focused functional groups.