Hello, I'm Bert, and I bring over 25 years of experience in IT operations support services as a highly skilled professional. With a strong background in operations management and process governance, I have successfully delivered quality services to both internal and external customers. My international experience includes managing global service level agreements (SLAs) and overseeing operations across multiple countries.\n\n
I have a proven track record in strategic planning, support process integration, and capacity planning. I've worked closely with sales and operations teams to ensure seamless service delivery. I am adept at developing and implementing procedures for managing support operations and possess extensive knowledge of system integration, network infrastructure, and various operating systems. My technical expertise and leadership abilities have been instrumental in driving successful outcomes in global support operations.