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Career Profile

July 19, 2025

Phyllis Lau

Open to opportunities

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Richardson, Texas

United States

Summary

Initiative-taking and results-oriented student known for leadership, customer-focus, and collaborative communication. Eager to apply these skills to contribute to the dynamic healthcare industry while pursuing continuous learning and growth.

Education

Bachelor of Science (BS, BSc.), Psychology

The University of Texas at Dallas

Richardson, Texas

Overall Grade: 3.882

AES Scholarship Recipient; Dean's List

Bachelor of Science (BS, BSc.)

Psychology

2023

3.882

Bachelor of Science (BS, BSc.), Child & Development

The University of Texas at Dallas

Richardson, Texas

Overall Grade: 3.882

AES Scholarship Recipient; Dean's List

Bachelor of Science (BS, BSc.)

Child & Development

2023

3.882

High School Diploma, High School Diploma

Vandegrift High School (VHS)

Austin, Texas

High School Diploma

High School Diploma

2018

2022

Skills

Critical Thinking

Effective and Collaborative Communication

Team Leadership

Problem Solving

Planning & Organization

Time Management

Creativity and Innovation

Social Media & Blogging

Community Outreach

Attention to Details

Work Experience

Peer-Led Team Learning (PLTL) Leader

Student Success Center, The University of Texas at Dallas . Part-time

Richardson, Texas

    ▪ Achieved academic progress for 16 students by consistently supervising, monitoring, and supporting them
    ▪ Improved students' understanding of General Chemistry by leading weekly review sessions with supplemental packets
    ▪ Enhanced clarity and continuous support by promptly resolving students' inquiries outside of scheduled sessions

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Student Success Center, The University of Texas at Dallas

Part-time

2023

Child Life Volunteer

Medical City Dallas Hospital . Part-time

Richardson, Texas

    ▪ Improved patient comfort and satisfaction by conducting rounds and fulfilling requests promptly
    ▪ Reduced patient isolation and enhanced well-being by offering personalized companionship to hospitalized patients
    ▪ Strengthened child safety and enhanced organization by cleaning and tidying playroom toys in the department

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Medical City Dallas Hospital

Part-time

2024

Research Assistant

Healthy Development Project, The University of Texas at Dallas . Apprenticeship

Richardson, Texas

    ▪ Transcribe family mealtime videos to support subsequent analysis of feeding practices
    ▪ Review PhD student experimental study protocols, providing constructive feedback for improvement

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Healthy Development Project, The University of Texas at Dallas

Apprenticeship

2024

February 2022 - January 2024

Sales Floor Team Member

Tomlinson's Feed . Full-time

Austin, Texas

    ▪ Enhanced customer satisfaction by recommending tailored items based on product knowledge
    ▪ Reduced customer stress by offering solutions and suggestions to address concerns
    ▪ Elevated positive shopping experience by guiding customers and delivering excellent customer service

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Tomlinson's Feed

Full-time

2

2022

1

2024

Concierge Volunteer

Medical City Dallas Hospital . Part-time

Richardson, Texas

    ▪ Alleviated patients and families stress by providing timely assistance to guide them to designated areas
    ▪ Expedited support for patients and families by efficiently retrieving patient information from the database
    ▪ Minimized anxiety, addressed concerns, and provided reassurance by promptly responding to patient inquiries

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Medical City Dallas Hospital

Part-time

2023

2024

August 2020 - June 2022

Social Media Manager

resilientHer . Part-time

Austin, Texas

    ▪️ Designed infographics for sports and mental health & wellness with Canva graphic design platform
    ▪️ Collaborated and coordinated with cohorts to set milestones, plan, and tracked progress to ensure all deadlines are promptly met

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resilientHer

Part-time

8

2020

6

2022

Projects, Research Papers, Publications

Conscious Caretaker

Project

March 2022 - May 2022

    A mental health project presented by the students of the Dell Medical Health Sciences Yearlong Academy. We aim to educate the public about mental health, through infographics, podcasting, and sharing teenage experiences with mental health.A mental health project presented by the students of the Dell Medical Health Sciences Yearlong Academy. We aim to educate the public about mental health, through infographics, podcasting, and sharing teenage experiences with mental health.

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3

2022

5

2022

Sprout Psychology

Passion Project

June 2020 - January 2022

    My own blog where I doodle about the little things in life. My mission is to bring some comfort to our everyday struggles, while also letting you have fun learning about Psychology.

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6

2020

1

2022

Activities, Affiliations, Extracurriculars

August 2020 - May 2022

Vice President

Health Occupations Students of America (HOSA), Vandegrift High School

    ▪️ Initiated and led service project, partnered with Operation Smile to deliver origami hearts to St. Jude child patients, spread hope, love, and joy in light of 2021 Valentine’s Day and Give Kids a Smile Day
    ▪️ Led and coached 30 HOSA members to acquire required credits to earn 700+ house points
    ▪️ Chaired a committee of 5 responsible for writing House Leader Guide and training new House leaders

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8

2020

5

2022

August 2019 - May 2022

Class Representative

Key Club, Vandegrift High School

    ▪️ Pioneered in the Adopt-a-Hallway program facilitating student cleaning
    ▪️ Managed a group of 20+ individuals to align and execute Key Club missions
    ▪️ Coordinated with club sponsors to establish teams to fundraise for American Cancer Society’s Relay for Life

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8

2019

5

2022

August 2019 - August 2020

Head of House

Health Occupations Students of America (HOSA), Vandegrift High School

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8

2019

8

2020

Certificates & Licenses

Emergency Medical Technician (EMT-B)

National Registry of Emergency Medical Technicians

May 2023: May 2023. May 2025: May 2025

235414319624

5

2023

5

2025

Basic Life Support (BLS)

American Heart Association

January 2023: January 2023. January 2025: January 2025

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1

2023

1

2025

Awards and Honors

Academic Excellence Scholarships

The University of Texas at Dallas

August 2022

    Academic Excellence Scholarships recipient for 4-year Bachelor of Science degree study.

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Dean's List

The University of Texas at Dallas

    Recognized for achieving grade-point average (GPA) among the top 10 percent of all students.

Languages

English

Native or bilingual

Chinese

Conversational

Cantonese

Beginner

Bahasa Malaysia/Malay

Beginner

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