Career Profile
April 28, 2025
Teresa Palm
Experienced IT Trainer and Bilingual Communication Specialist.
Summary
Dynamic IT Trainer and Learning Specialist with a robust background in communication and project management. Proven ability to develop effective training materials and enhance bilingual communication across diverse environments.
• Developed comprehensive SOPs and training materials for the Austin Independent School District, ensuring successful ERP system implementation.
• Translated marketing materials and documents at Globe Life Insurance Company, enhancing clarity and cultural relevance for clients.
• Founded Palm Learning Center, delivering training to improve workplace communication skills for domestic and international organizations.
• Spearheaded community projects promoting artisanal beer and jazz appreciation, fostering cultural engagement.
• Skilled in Microsoft Office, Google Suite, and collaboration software, with over 15 years of experience.
Education
Bachelor, Communication and Journalism
Universidad National Autónoma de México
Mexico City
Bachelor
Communication and Journalism
Diploma, Leadership Skills
Universidad Enrique DÃaz de León
Guadalajara, Mexico
Diploma
Leadership Skills
Skills
Computer proficiency and Technical skills: Microsoft office and Google Suite
Years: 15
Collaboration software
Years: 15
Soft skills: Interpersonal, communication, leadership, teamwork, creativity
Years: 25
Work Experience
April 2023 - June 2026
IT Trainer/Learning Specialist
Austin Independent School District . Full-time
Austin, Texas, USA
- - Developed Standard Operating Procedures (SOPs) and training materials for the implementation of the Frontline ERP system, ensuring comprehensive training for staff.
- Crafted SOPs for the Student Information System within the ERP framework to streamline operations and enhance data management.
- Designed training materials to facilitate Austin Independent School District's transition from Microsoft applications to Google Workspace for Education, promoting user adaptation and efficiency.
- Established SOPs for the Special Education Department, ensuring compliance and best practices in service delivery.
- Translated documentation between English and Spanish to support bilingual communication and accessibility within the district.
workTestimonialMessage
workTestimonialErrorMessage
Austin Independent School District
Full-time
4
2023
6
2026
February 2016 - Present
Senior Corporate Translator
Globe Life Insurance Company . Part-time
Dallas, Texas
- - Translated marketing materials and insurance documentation for agents and clients, ensuring clarity and cultural relevance.
- Developed visually appealing marketing materials using Adobe InDesign, enhancing brand messaging and outreach.
- Converted video SRT files between English and Spanish, maintaining accuracy and context for bilingual audiences.
workTestimonialMessage
workTestimonialErrorMessage
Globe Life Insurance Company
Part-time
2
2016
2000 - Present
Founder
Palm Learning Center . Full-time
Guadalajara, Jalisco
- - Design and deliver Training to domestic and international organizations to help staff improve their communication skills at the workplace
- Managed a team of ESL teachers to deliver onsite and online training
- Created learning resources and marketing materials
workTestimonialMessage
workTestimonialErrorMessage
Palm Learning Center
Full-time
2000
Projects, Research Papers, Publications
Bilingual Professionals Resources Toolkit
Publication
2023 - Present
- - Designed, created and printed 3 booklets to help bilingual professionals improve both communication and professional skills and enhance their confidence in the use of English at the workplace.
projTestimonialMessage
projTestimonialErrorMessage
2023
Artisanal Beer Appreciation
Passion Project
2019 - Present
- - Promote responsible consumption and appreciation of artisanal beer, also known as craft beer, to support small, independent breweries that prioritize quality, innovation, and traditional brewing methods. The experience was focused on understanding the ingredients of beer and discovering unique flavors, opposed to comercial beers, and creating a strong sense of community and connection among producers and consumers.
projTestimonialMessage
projTestimonialErrorMessage
2019
Jazz Concerts in Mexico City
Passion Project
2009
- 1) Invited jazz musicians in Mexico City to perform live in house concerts that were recorded for their own promotion resources.
2) Promoted and coordinated jazz concerts in 4 venues throughout the city
projTestimonialMessage
projTestimonialErrorMessage
2009
Activities, Affiliations, Extracurriculars
2017 - 2020
Educator, promoter
Mujeres Catadoras de Cerveza
- Imparted talks and tastings in beer festivals to appreciate different beer styles produced by artisanal / craft beer breweries and promote responsible consumption.
actTestimonialMessage
actTestimonialErrorMessage
2017
2020
2016 - 2021
Founding member
AMJE, A.C.
- The Association of Women Founders of Jalisco (AMJE, acronym in Spanish) has a mission of promoting organizations founded by women in Mexico. I was part of the state of Jalisco chapter and participated in training and development projects.
actTestimonialMessage
actTestimonialErrorMessage
2016
2021
2006 - 2013
Founder
MUJAM, AC.
- Músicos Jazzistas de Mexico (Jazz Musicians of Mexico) was founded to create a community of jazz musicians and jazz enthusiasts, promoting appreciation of this genre in the city, as well as education opportunities.
actTestimonialMessage
actTestimonialErrorMessage
2006
2013
Certificates & Licenses
Awards and Honors
Languages
Spanish
Native or bilingual
Share Your Thoughts on My Career Profile
error messageBoard
message board
Share My Career Profile
Spread the word and help grow my online presence.
Powered by
Create. Personalize. Showcase.
All on One AI-Powered, Integrated Career Platform.
© 2026 CircinoNow. All Rights Reserved.