Name
Career Profile
January 18, 2026
Hongheng Lau
Innovative IT Executive Driving Growth through Strategic Leadership and AI-Driven Solutions.
Summary
Dynamic IT executive with over 15 years of experience in leading global operations and driving transformative growth in various sectors. Proven track record in optimizing IT infrastructure, enhancing operational efficiency, and mentoring emerging startups for success.
• Achieved a $2.57B IPO while maintaining 100% SLA compliance and over 75% gross margin.
• Spearheaded the development of CircinoNow, revolutionizing the career tools market with AI-driven personalization.
• Successfully integrated 9 M&As on time and under budget, while achieving zero service interruptions.
• Realized a $127M ROI on a $6.1M contract by rearchitecting virtualized DB infrastructure.
• Led cross-functional teams to enhance productivity by over 300% and reduce operational costs significantly.
Work Experience
Harvard Business Review
8
2024
Advisory Council Member
Harvard Business Review
August 2024 - Present
- - Provide insights and expertise to inspire innovative discussions and enhance content and ideas from Harvard Business Review and the broader field of management and leadership.
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CircinoNow
2023
Founder
CircinoNow
Austin, Texas
- - Established CircinoNow with the goal of revolutionizing the fragmented career tools market by providing a comprehensive platform that integrates career profile management, localized language support, and AI-driven personalization, enhancing the job search experience for users worldwide.
- Direct the strategy and development of CircinoNow’s AI-powered tools, addressing critical challenges faced by job seekers by simplifying and streamlining the job application process—from profile creation and resume customization to interview preparation—making it quicker, more efficient, and tailored to individual needs.
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CircinoNow Consulting
Self-employed
2022
IT Infrastructure & Operations Consultant
CircinoNow Consulting . Self-employed
Austin, Texas
- - Service Offerings (https://www.circinonow.com/consulting/cnc-services):
- Infrastructure Cost Optimization,
- Infrastructure & Operations Transformation,
- SLA Delivery, Disaster Recovery,
- Post M&A IT Integration & Consolidation, and
- I&O Project Management.
- Advised the leadership of a Malaysian State government agency on SLA design, business continuity and disaster recovery strategy and implementation, ensuring uninterrupted service delivery through meticulous planning and execution.
- Established CircinoNow, an innovative career networking community that connects professionals and accelerates growth via customizable online presence and AI-powered career tools, multi-profile builders, testimonials, and blogs.
● Architected scalable platform framework, designed and implemented operations and services tailored to enhance career growth for professionals.
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E2open LLC
Full-time
1
2015
6
2021
Vice President, IT Infrastructure & Operations
E2open LLC . Full-time
January 2015 - June 2021
Austin, Texas
- - Spearheaded global IT Infrastructure & Operations of 7 functional teams and strategic initiatives. Supported multi-factor growth to a $2.57B IPO, attained >75% gross margin, and maintained 100% SLA compliance for global customers.
- Led 9 M&A integrations, trained and partnered with Finance Business partner on cost-optimization strategy which resulted in completion of 9 M&A integrations on time, under budget, and zero service interruptions, and putting cost below the line.
- Reduced $8M annual OPEX by renegotiating multi-year hosting expansion contracts, consolidating 12 data centers, minimizing infrastructure capacity wastage, fostering team synergy, and insourcing operations across 9 M&A entities.
- Transformed infrastructure with latest virtualization technology which enabled rapid scalability of infrastructure by 400% to facilitate multi-factor growth, over 6-year span, while optimized incremental budget to below 200%.
- Rearchitected virtualized DB infrastructure and realized $127M ROI on a $6.1M contract over three years, delivering over 4.5x the initial projected ROI. Also eliminated database COGS by certifying licenses sufficient for 900% growth.
- Ensured compliance with SOC 2, ISO27001, and GDPR. Partnered with CISO & Infosec, collaborated across multiple M&As, standardized security policy, data protection and privacy, best practices, SOP, IT governance, and ITIL framework.
- Restructured 9 M&A teams into a single global organization, coached, and developed 6 high-performing directors and managers across the US, Europe, and Asia, maintaining 95% global staff retention over 6 years.
- Optimized IT resilience and designed disaster recovery architecture that achieved 15-minute RTO/RPO, exceeded SLA commit, by identifying vulnerabilities, implementing 99.99% HA, and streamlining deployment and data synchronization processes.
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E2open LLC
Full-time
1
2010
1
2015
Senior Director, IT Operations
E2open LLC . Full-time
January 2010 - January 2015
Austin, Texas
- - Led 4 functional teams in the US, Europe, and Asia, supporting growth from startup stage to NASDAQ IPO.
- Delivered 78% gross margin, 100% SLA commits, reduced COGS and improved gross margin via virtualization and architect change that minimized license cost.
- Accelerated SaaS revenue recognition from 6 months to 2 weeks through process enhancement, automation, revamp of post-sale revenue recognition process with external auditors, Finance, Legal, Sales, Professional Service and Global Support.
- Enabled business expansion into China, built datacenter in 6 months with remote resources, and achieved 52% SaaS gross margin on the new datacenter investment in its first year by revamping IT architecture and optimizing infrastructure cost.
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E2open LLC
Full-time
8
2005
1
2010
Director, IT Operations
E2open LLC . Full-time
August 2005 - January 2010
Austin, Texas
- - Eliminated SLA risk and service credit payouts by leading cross-departmental initiatives that reduced 300% false positive production alerts and resulted in SLA compliance on 15-minute incident response time on SEV 1 / P1 incidents.
- Streamlined $2.6M annual CAPEX & OPEX by implementing server virtualization, reducing infrastructure costs by 47% and operational costs by 57% per customer solution.
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Galaxy Distribution System Ltd
Full-time
1
2004
8
2005
Vice President, Software Development
Galaxy Distribution System Ltd . Full-time
January 2004 - August 2005
Kuala Lumpur, Malaysia
- - Directed software development, technical support, and Information Technology for Asia, Europe, America, and South Africa.
- Launched long delayed TDS Online booking portal in 6 months after taking over project management. Revised project plan, identified root-cause, resolved dependencies issues, and restructured development team.
- Revitalized a €12M (Euro) revenue strategic partnership with Amsterdam Tourist Board and Den Haag, Netherlands.
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Galaxy Distribution System Ltd
Full-time
1
2003
1
2004
Director of Software Development
Galaxy Distribution System Ltd . Full-time
January 2003 - January 2004
Kuala Lumpur, Malaysia
- - Directed product development, established roadmap, and delivered products to strategic business partners worldwide and Amsterdam Tourist Board.
- Eliminated customer churn. Reduced support turnaround time for all products from 4 weeks to 1 week. Collaborated with global Regional Sales Directors and Helpdesk in Thailand, and improved customer satisfaction.
- Increased productivity by 300%+ and shortened 4x support lead time by restructuring scattered IT development resources into focused functional groups.
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Skills
Strategic Leadership
AI-Driven Solutions
IT Infrastructure Optimization
M&A Integration
Disaster Recovery Planning
Operational Efficiency Improvement
Mentorship and Coaching
Cross-Functional Team Leadership
Project Management
Cost Optimization Strategy
Education
Executive Certification, Executive Program in International Management
Stanford Graduate School of Business / University of Singapore
Singapore
Executive Certification
Executive Program in International Management
Master of Science (MS, MSc.), Computer Science
University of Missouri-Columbia
Columbia, MO, USA
Specialization: World Wide Web & Database
Master of Science (MS, MSc.)
Computer Science
Bachelor of Science (BS, BSc.), Computer Science
University of Missouri-Columbia
Columbia, MO, USA
Minor: Mathematics
Bachelor of Science (BS, BSc.)
Computer Science
Certificates & Licenses
Foundations for Leadership & Success
Leap Academy
ITIL
ITIL Foundation
Effective Communications and Human Relations
Dale Carnegie
Activities, Affiliations, Extracurriculars
Executive Member
International LEAP Network
- LEAP is an exclusive private network for members of the #CareerLeap Program: executive leaders, entrepreneurs, and high achievers from around the world who inspire and drive growth and impact on themselves, their work, and their communities.
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2023
Mentor to Startup
Newchip Accelerator
- - Mentored startups as part of the Newchip Accelerator, an esteemed online global startup accelerator.
- Collaborated with a world-class team of entrepreneurs and investors to empower founders with essential resources.
- Provided guidance and support to help startups secure funding, develop their business models, and scale effectively.
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Projects, Research Papers, Publications
Awards and Honors
Languages
English
Professional
Chinese
Native or bilingual
Bahasa Malaysia/Malay
Professional
Cantonese
Conversational
Teochew/Chaozhou Dialect
Native or bilingual
Taiwanese/HokkienFujian Dialect
Conversational
Hakka/Kejia Dialect
Beginner
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