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Career Profile
August 11, 2026
Hongheng Lau
Creator of scalable AI platforms that remove structural barriers and a technology leader with a proven record in high‑performance infrastructure, cost optimization, and measurable business results.
Summary
Creator of CircinoNow, a multilingual, fully localized AI career ecosystem addressing structural language and access barriers in workforce development. Backed by deep experience leading global IT operations and delivering enterprise‑scale outcomes, including having supported a $2.57B IPO with 100% SLA compliance and 75%+ gross margins, integrated 9 M&As on time and under budget with zero service interruptions, and generated $127M ROI by rearchitecting core infrastructure. Known for combining technical leadership with cross‑functional collaboration to optimize cost, elevate team performance, and deliver scalable platforms with measurable impact.
Work Experience
CircinoNow
8
2023
Founder & CEO
CircinoNow
August 2023 - Present
Austin, Texas
- ● Founded and built CircinoNow, the first multilingual, fully localized, data‑centric AI career ecosystem designed to close language and system barriers in career access
● Architected and designed the CircinoNow platform and infrastructure, consolidating fragmented career tools into one integrated, multilingual workflow supporting 315 language variants
● Developed and deployed scalable platform capabilities serving job seekers and talent organizations, replacing multi‑subscription, English‑only tools with an inclusive, centralized solution
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E2open LLC
Full-time
1
2015
6
2021
Vice President, IT Infrastructure & Operations
E2open LLC . Full-time
January 2015 - June 2021
Austin, Texas
- ● Spearheaded global IT Infrastructure & Operations of 7 functional teams and strategic initiatives. Supported multi-factor growth to a $2.57Bu IPO, attained >75% gross margin, and maintained 100% SLA compliance for global customers
● Led 9 M&A integrations, trained and partnered with Finance Business partner on cost-optimization strategy which resulted in completion of 9 M&A integrations on time, under budget, and zero service interruptions, and putting cost below the line
● Reduced $8M annual OPEX by renegotiating multi-year hosting expansion contracts, consolidating 12 data centers, minimizing infrastructure capacity wastage, fostering team synergy, and insourcing operations across 9 M&A entities
● Transformed infrastructure with latest virtualization technology which enabled rapid scalability of infrastructure by 400% to facilitate multi-factor growth, over 6-year span, while optimized incremental budget to below 200%
● Rearchitected virtualized DB infrastructure and realized $127M ROI on a $6.1M contract over three years, delivering over 4.5x the initial projected ROI. Also eliminated database COGS by certifying licenses sufficient for 900% growth
● Ensured compliance with SOC 2, ISO27001, and GDPR. Partnered with CISO & Infosec, collaborated across multiple M&As, standardized security policy, data protection and privacy, best practices, SOP, IT governance, and ITIL framework
● Restructured 9 M&A teams into a single global organization, coached, and developed 6 high-performing directors and managers across the US, Europe, and Asia, maintaining 95% global staff retention over 6 years
● Optimized IT resilience and designed disaster recovery architecture that achieved 15-minute RTO/RPO, exceeded SLA commit, by identifying vulnerabilities, implementing 99.99% HA, and streamlining deployment and data synchronization processes
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E2open LLC
Full-time
1
2010
1
2015
Senior Director, IT Operations
E2open LLC . Full-time
January 2010 - January 2015
Austin, Texas
- ● Led 4 functional teams in the US, Europe, and Asia, supporting growth from startup stage to NASDAQ IPO
● Delivered 78% gross margin, 100% SLA commits, reduced COGS and improved gross margin via virtualization and architect change that minimized license cost
● Accelerated SaaS revenue recognition from 6 months to 2 weeks through process enhancement, automation, revamp of post-sale revenue recognition process with external auditors, Finance, Legal, Sales, Professional Service and Global Support
● Enabled business expansion into China, built datacenter in 6 months with remote resources, and achieved 52% SaaS gross margin on the new datacenter investment in its first year by revamping IT architecture and optimizing infrastructure cost
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E2open LLC
Full-time
8
2005
1
2010
Director, IT Operations
E2open LLC . Full-time
August 2005 - January 2010
Austin, Texas
- ● Eliminated SLA risk and service credit payouts by leading cross-departmental initiatives that reduced 300% false positive production alerts and resulted in SLA compliance on 15-minute incident response time on SEV 1 / P1 incidents
● Streamlined $2.6M annual CAPEX & OPEX by implementing server virtualization, reducing infrastructure costs by 47% and operational costs by 57% per customer solution
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Galaxy Distribution System Ltd
Full-time
1
2004
8
2005
Vice President, Software Development
Galaxy Distribution System Ltd . Full-time
January 2004 - August 2005
Kuala Lumpur, Malaysia
- ● Directed software development, technical support, and Information Technology for Asia, Europe, America, and South Africa
● Launched long delayed TDS Online booking portal in 6 months after taking over project management. Revised project plan, identified root-cause, resolved dependencies issues, and restructured development team
● Revitalized a €12M (Euro) revenue strategic partnership with Amsterdam Tourist Board and Den Haag, Netherlands
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Galaxy Distribution System Ltd
Full-time
1
2003
1
2004
Director of Software Development
Galaxy Distribution System Ltd . Full-time
January 2003 - January 2004
Kuala Lumpur, Malaysia
- ● Directed product development, established roadmap, and delivered products to strategic business partners worldwide and Amsterdam Tourist Boards
● Eliminated customer churn. Reduced support turnaround time for all products from 4 weeks to 1 week. Collaborated with global Regional Sales Directors and Helpdesk in Thailand, and improved customer satisfaction
● Increased productivity by 300%+ and shortened 4x support lead time by restructuring scattered IT development resources into focused functional groups
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Skills
Strategic Leadership
AI-Driven Solutions
IT Infrastructure Optimization
M&A Integration
Disaster Recovery Planning
Operational Efficiency Improvement
Mentorship and Coaching
Cross-Functional Team Leadership
Project Management
Cost Optimization Strategy
Education
Executive Certification, Executive Program in International Management
Stanford Graduate School of Business / University of Singapore
Singapore
Executive Certification
Executive Program in International Management
Master of Science (MS, MSc.), Computer Science
University of Missouri-Columbia
Columbia, MO, USA
Specialization: World Wide Web & Database
Master of Science (MS, MSc.)
Computer Science
Bachelor of Science (BS, BSc.), Computer Science
University of Missouri-Columbia
Columbia, MO, USA
Minor: Mathematics
Bachelor of Science (BS, BSc.)
Computer Science
Certificates & Licenses
Foundations for Leadership & Success
Leap Academy
Issue Date: 2023
2023
ITIL
ITIL Foundation
Effective Communications and Human Relations
Dale Carnegie
Activities, Affiliations, Extracurriculars
Executive Member
International LEAP Network
2023 - Present
- LEAP is an exclusive private network for members of the #CareerLeap Program: executive leaders, entrepreneurs, and high achievers from around the world who inspire and drive growth and impact on themselves, their work, and their communities.
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2023
IT Mentor and Teaching Assistant
Austin Kids Can!
- Austin Kids Can! is a non-profit organization with a vision to help create a future where all children in Austin, TX who live in poverty, have a chance to succeed in school and in life.
● Empowering underprivileged children through after school IT education, helping to break the cycle of poverty and create opportunities for a brighter future.
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Mentor to Startup
Newchip Accelerator
- ● Mentored startups as part of the Newchip Accelerator, an esteemed online global startup accelerator.
● Collaborated with a world-class team of entrepreneurs and investors to empower founders with essential resources.
● Provided guidance and support to help startups secure funding, develop their business models, and scale effectively.
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Projects, Research Papers, Publications
Awards and Honors
Languages
English
Professional
Chinese
Native or bilingual
Bahasa Malaysia/Malay
Professional
Cantonese
Conversational
Teochew/Chaozhou Dialect
Native or bilingual
Taiwanese/HokkienFujian Dialect
Conversational
Hakka/Kejia Dialect
Beginner
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